We Care

IN ORDER TO ENSURE YOUR WATCH CONTINUES RUNNING AS SMOOTHLY AS ON ITS FIRST DAY, WE ADVISE REGULAR MAINTENANCE GUARANTEEING PRECISION, WATER-RESISTANCE AND LONGEVITY.

International Warranty

We extend a guarantee covering all manufacturing defects for a period of 3 years from the date of purchase. This warranty entitles you to claim for the repair of all production defects arising during the period of warranty, on condition that they are communicated without delay. Please note that your international LOUIS ERARD warranty is only valid if it is accompanied by the warranty registration card. This warranty registration card must be completed in every part and signed by the authorised LOUIS ERARD retailer where you bought your watch.

Our warranty does not cover the crystal, leather strap, PVD coating, battery of quartz movements or any damage caused by inappropriate use, such as sharp knocks, extreme heat or cold or strong magnetic fields. Any repair or maintenance work carried out by unauthorized persons shall also automatically make this warranty null and void.

Your watch is guaranteed to be waterproof for a period of 3 years from the date of purchase, on condition that the crystal, bezel, case and crown are all undamaged.

Your attention is drawn expressly to the fact that Louis Erard watches are not suitable for use while practising extreme sports (such as diving, surfing, etc.).

WHEN TO SERVICE YOUR WATCH?

It is advisable to carry out a full service at an authorised LOUIS ERARD service centre:

  • Watch with a mechanical movement: once every 4-5 years
  • Watch with a quartz movement: once every 6 to 7 year

We also recommend that you have the water-resistance of your watch checked once a year.

Please note the service frequency also depends on the climate and your own individual care of the watch.

USER MANUALS AND PRECIOUS STONES CERTIFICATES

Download user manuals:

  • Mechanical Watches
  • Quartz Watches
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Russian

Download precious stones certificates:

  • 01811AA
  • 01811PR
  • 10800AA
  • 10800AB
  • 10800PR
  • 10800PS
  • 10800PS CASE+DIAL
  • 10800SB
  • 10800SB CASE+DIAL
  • 10800SE
  • 10800SE CASE+DIAL
  • 11810AA
  • 11810AB
  • 11810PR
  • 11810PS
  • 11810PS CASE+DIAL
  • 11810SB
  • 11810SB CASE+DIAL
  • 11810SE
  • 11810SE CASE+DIAL
  • 12820AA
  • 12820AB
  • 12820SE
  • 12820SE CASE+DIAL
  • 19830AA
  • 19830PR
  • 20100AA
  • 20100AB
  • 20100AB110
  • 20100AB112
  • 20100AB119
  • 20100AB124
  • 20100AB129
  • 20100SB
  • 20100SB CASE+DIAL
  • 20100SB124
  • 20100SB129
  • 20100SB137
  • 20100SB138
  • 20100SE
  • 20100SE CASE+DIAL
  • 20700AA
  • 20700OR
  • 20700OS
  • 20700OS CASE+DIAL
  • 20700SE
  • 20700SE CASE+DIAL
  • 20701OS
  • 20701SE
  • 54230SG
  • 64603AA
  • 64603PR
  • 64603PS
  • 64603SE
  • 69101AA
  • 69101SB
  • 69101SE
  • 69101SE CASE+DIAL
  • 69103AB
  • 69103SB
  • 69103SB CASE+DIAL
  • 69103SE
  • 78102SE
  • 91601AA
  • 91601SE
  • 92310SE
  • 92600OS
  • 92600PS
  • 92600SE
  • 92601NS
  • 92602OS
  • 92602PS
  • 92602SE

Service centers

We have a network of authorized Service Centers around the world to take care of the maintenance your watch.

Service Support

PLEASE COMPLETE THE FOLLOWING INFORMATION AND OUR ADVISERS WILL GET BACK TO YOU AS SOON AS POSSIBLE:





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