We Care

IN ORDER TO ENSURE YOUR WATCH CONTINUES RUNNING AS SMOOTHLY AS ON ITS FIRST DAY, WE ADVISE REGULAR MAINTENANCE GUARANTEEING PRECISION, WATER-RESISTANCE AND LONGEVITY.

International Warranty

We extend a guarantee covering all manufacturing defects for a period of 3 years from the date of purchase. This warranty entitles you to claim for the repair of all production defects arising during the period of warranty, on condition that they are communicated without delay. Please note that your international LOUIS ERARD warranty is only valid if it is accompanied by the warranty registration card. This warranty registration card must be completed in every part and signed by the authorised LOUIS ERARD retailer where you bought your watch.

WHEN TO SERVICE YOUR WATCH?

It is advisable to carry out a full service at an authorised LOUIS ERARD Service Center:

  • Watch with a mechanical movement (automatic or manual): once every 4-5 years
  • Watch with a quartz movement: once every 6 to 7 years
  • We recommend that you have the water-resistance checked once a year

Please note the service frequency also depends on the climate and your own individual care of the watch.

WHEN TO SERVICE YOUR WATCH?

It is advisable to carry out a full service at an authorised LOUIS ERARD Service Center:

  • Watch with a mechanical movement (automatic or manual): once every 4-5 years
  • Watch with a quartz movement: once every 6 to 7 years
  • We recommend that you have the water resistance checked once a year

Please note the service frequency also depends on the climate and your own individual care of the watch.

USER MANUALS AND PRECIOUS STONES CERTIFICATES

Download user manuals:

  • Mechanical Watches
  • Quartz Watches
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Russian

Download precious stones certificates:

  • 01811AA
  • 01811PR
  • 10800AA
  • 10800AB
  • 10800PR
  • 10800PS
  • 10800SB
  • 10800SE
  • 11810AA
  • 11810AB
  • 11810PR
  • 11810PS
  • 11810SB
  • 11810SE
  • 12820AA
  • 12820AB
  • 12820SE
  • 19830AA
  • 19830PR
  • 20100AA
  • 20100AB
  • 20100SB
  • 20100SE
  • 20100SB137
  • 20100SB138
  • 20700AA
  • 20700OR
  • 20700OS
  • 20700SE
  • 20701OS
  • 20701SE
  • 54230SG
  • 64603AA
  • 64603PR
  • 64603PS
  • 64603SE
  • 69101AA
  • 69101SB
  • 69101SE
  • 69103AB
  • 69103SB
  • 69103SE
  • 78102SE
  • 91601AA
  • 91601SE
  • 92310SE
  • 92600OS
  • 92600PS
  • 92600SE
  • 92601NS
  • 92602OS
  • 92602PS
  • 92602SE

Service centers

We have a network of authorized Service Centers around the world to take care of the maintenance your watch.

Service Support

PLEASE COMPLETE THE FOLLOWING INFORMATION AND OUR ADVISERS WILL GET BACK TO YOU AS SOON AS POSSIBLE:





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