Refund policy

We will accept your return subject to the terms set out in this article.

To return an item, please send an email highlighting the order you wish to return to [info@louiserard.com] within thirty (30) days of the receipt of your order. A Customer Service representative will then contact you and, if the 30-day period from the receipt of the order has been respected, grant you a return authorization (the “Return authorization”). Please note that the granting of a Return authorization does not mean that the return will be accepted.

The product must be returned within ten (10) days of the issuance of the Return authorization, by registered mail only. In addition, all products must be returned with the original receipt, in an unused state and in brand-new condition, with all original shipping and product packaging, protective materials, and tags in place. LOUIS ERARD will not accept any return if the product shows any sign of wear, or has been used or altered from its original condition in any way, or if the 10-day period from the issuance of the Return authorization has not been respected.

Personalized products are considered as final sale and cannot be returned.

Watch bracelets made of links that have been adjusted at the Buyer’s request by LOUIS ERARD or by a LOUIS ERARD authorised retailer are not considered personalized products. In case of return of such product, the bracelet must be returned with all the links originally shipped.

The return delivery costs will be borne by LOUIS ERARD.

If the return is accepted by LOUIS ERARD, the tax-excluded price will be refunded to you via the original payment method within the next fourteen (14) business days. However, LOUIS ERARD will not pay and/or refund any other fees, in particular, transaction fees borne by the Buyer when making the payment (e.g. credit card fees, bank charges, foreign transaction fees, currency conversion fees, etc.) as well as VAT, consumption taxes or any customs duties, taxes and other costs incurred in connection with the delivery to and/or return from countries other than Switzerland.